On average, law firms are losing 20% of the cases that should be theirs at Intake!

Do you know what’s happening when your Intake staff answer incoming calls – or how they handle your online inquiries?

  • Are you certain that your Intake Staff are executing every call and online inquiry correctly?

  • Are you losing new cases because your Intake Department has less than stellar execution?

  • Are you holding your Intake Department accountable for how new leads are handled?

  • Do you have a systematic means of checking and verifying your Intake performance?

If you don't know the answers to these questions, you are probably losing cases and don't even know it.

Ghost Calls For Lawyers Packages

A ghost call is a recorded call made by someone pretending to be a potential client-who asks questions and raises objections, just as an actual client would.  The purpose is to test your intake staff, to determine if they are responding to calls in a way that helps you convert Intake Calls to Clients.

Even if they are great employees and even when you have painstakingly trained them, that does NOT mean that your vision is a consistent reality.  Your intake process requires continual oversight….but if you are a busy law firm owner, this oversight is understandably and easily missed.

Starter Package

1 Call Per Month

(3 month minimum)

 

 

$147/mo.

Basic                Package

3 Calls Per Month

(3 month minimum)

 

 

$297/mo.

Discovery Package

5 Calls Per Month

(3 month minimum)

 

 

$397/mo.

Service Excellence Package

5 Calls Per Month & 2 Internet Inquiries

(3 month minimum)

 

$547/mo.

5-Star  Package

5 Calls Per Month & 4 Internet Inquiries

(3 month minimum)

I

$697/mo.

INTAKE TRAINING 2.0 PACKAGES!

Intake Training 2.0 Basic

Includes 9 Online Interactive Training Modules - This Digital Training Course is led by Ken Hardison with Assessments after Each Module. Package Includes Lifetime Access for Your Law Firm and 3 Intake Cheat Flipcharts to help staff maintain Quality Standards

 

$2,997

Intake Training 2.0 Premier

Includes 9 Online Interactive Training Modules - This Digital Training Course is led by Ken Hardison with Assessments after Each Module. Package Includes Lifetime Access for Your Law Firm, 3 Intake Cheat Flipcharts to help staff maintain Quality Standards and 1 Live Zoom Monthly One- Hour Training Call with your Intake Staff for 3 months

$7,497

Intake Training 2.0 Diamond

Includes 9 Online Interactive Training Modules - This Digital Training Course is led by Ken Hardison with Assessments after Each Module. Package Includes Lifetime Access for Your Law Firm, 3 Intake Cheat Flipcharts to help staff maintain Quality Standards and 1 Live Zoom Monthly One- Hour Training Call with your Intake Staff for 6 months

$9,997

Call 1-800-497-1890 or email [email protected] with any questions!


What our customers are saying


 

Moe DeWitt

Orlando, FL

Intake is the first impression for the entire firm, but often intake people get lazy- even the best employees if no one is listening. Ghost Calls monitors the calls so you can keep them on their toes and lets you see the strengths and weakness in your intake system.  The biggest benefit is being able to identify and correct uses that were costing us tons of money.

Thomas Pivnicny

Wyoming, PA

I would absolutely recommend Ghost Calls as it is an effective tool to increase and maintain the high quality client experience we want to community to have with our firm.  Ghost Calls provides an opportunity to give real-time feedback to our staff regarding their phone skills and handling new situations.

Mark Petro

Huntsville, AL

We spend money on making the phone ring. We need to make sure those calls are being handled properly so we can turn qualified leads into clients. Ghost Calls helped me identified my intake specialist’s weak point and helped her to improve in those areas.

Greg Herrman

Corpus Christi, TX

Even if you have an intake manager reviewing calls, Ghost Calls offers and outside view.  Things that would otherwise have gone unnoticed were caught by Ghost Calls and it has allowed us to make the necessary changes.  Ghost Calls helped us get a new process with intake.  We have more consistency amongst out team now.

Dana Brooks

Tallahassee, FL

Without Ghost Calls, You’re operating on hope. It is important to know what is actually the caller’s experience with our firm.